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For patients

For patients and families: signing in to your hospital on RizCare, seeing your visits and bills, and reading what the hospital shares.

  1. Find your hospital in the RizCare appOpen the RizCare app on your hospital's page, with the hospital code reception gave you or the link your hospital emailed.
  2. Sign in for the first time with the code from your visit summaryLink your records to the RizCare app the first time, with the code printed on your visit summary and your date of birth.
  3. Sign in to the app with a codeSign in to your hospital on the RizCare app with a six-digit code sent to the email address the hospital has for you.
  4. Switch between your records and a child'sSee your own records or those of a child the hospital has linked to you, and move between them at the top of the app.
  5. See your appointments and past visitsCheck when your next appointment is, and what the hospital shared after each past visit, on the Visits screen.
  6. Cancel an appointment you cannot makeCancel a booked appointment from the app so the hospital knows you are not coming in.
  7. Check a bill and what is left to paySee each bill from your hospital, what it was for, what you have paid and what is left, and pay the rest at the hospital.
  8. Send a message to your hospitalWrite to your hospital from the app and read their replies, for questions that can wait for opening hours.
  9. Read your visit notes and instructionsOpen the instructions and visit notes your hospital has released to you, and see who wrote and signed each one.
  10. Read how your hospital uses your informationOpen your hospital's own statement of how it keeps and shares your records, from the You screen in the app.
  11. Sign out of the appSign out of your hospital on the RizCare app, for example before you lend your phone to someone else.
  12. Delete your account on the appDelete your RizCare app account, and know what goes with it and what your hospital keeps.
  13. Use the app without a connectionWhat you can still read in the RizCare app when your phone has no data or signal, and what waits for a connection.
  14. Update the app when it asksWhat the RizCare app shows when it needs updating before you can carry on, and where to find the update.
  15. Sign in to your hospital's patient portal on the webSign in to your hospital's patient portal in a browser with a six-digit code sent to you.
  16. Read how your hospital uses your information on the webRead your hospital's statement on how it keeps and shares your records, before or after you sign in.
  17. Switch between your records and your child's on the webChoose whose records to open when the hospital has linked more than one person to you, and switch between them.
  18. See what is next on your portal home pageSee your next appointment, what is left to pay and what the hospital has shared, on one page.
  19. Read what the hospital shared after a visit on the webOpen a visit note or instruction sheet a clinician has shared with you.
  20. See your visits and cancel an appointment on the webSee the appointments coming up and your past visits, and cancel an appointment you cannot keep.
  21. Check your bills on the webSee what you have to pay and what you have paid, and open a bill to see its charges.
  22. Send a message to your hospital on the webWrite to your hospital from the patient portal and read the reply.
  23. Change your patient portal settings on the webSee who is on your account, turn appointment reminders on or off, and sign out.
  24. Delete your patient portal account on the webDelete your portal account, so you no longer sign in or see records in the portal.