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Send a message to your hospital on the web

Write to your hospital from the patient portal and read the reply.

Where
Patient portal
Who can do this
Patients and the family members linked to them

You can write to your hospital from the portal. Reception and your clinicians read the messages.

Before you start

Your hospital chooses whether patients can write first. If you cannot write, the hospital will write to you and you can answer.

Steps

  1. Choose Messages in the sidebar. The messages also sit beside every other page.
  2. Type in Write to the hospital.
Messages with Harmony Maternity Centre: the midwife's message and a reply typed in Write to the hospital.
Messages with Harmony Maternity Centre: the midwife's message and a reply typed in Write to the hospital. Demonstration using fictional patient records.
  1. Choose the send button beside the box.

What to expect

Your message appears on the right with You and the time.

The conversation with the patient's message sent, marked You and the time.
The conversation with the patient's message sent, marked You and the time. Demonstration using fictional patient records.

Messages are read during opening hours. For anything urgent, call the hospital.

Still stuck? Email support@riz.care and say which screen you are on.