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Sign in to the app with a code

Sign in to your hospital on the RizCare app with a six-digit code sent to the email address the hospital has for you.

Where
Patient app
Who can do this
Patients and the family members linked to them

The app has no password. Each time you sign in, it sends a six-digit code to the email address your hospital has for you, and you type the code in.

Before you start

  • The app is open on your hospital's page, See your visits and bills.
  • Your hospital must already have your email address.
  • You need a connection to sign in.

Steps

  1. Tap Get a code by email.
  2. Type your email address in Email address. Use the one the hospital has for you.
  3. Tap Send me a code.
Get a code to sign in, with an email address typed in and the Send me a code button.
Get a code to sign in, with an email address typed in and the Send me a code button. Demonstration using fictional patient records.
  1. Open the email with your code in it and find the six digits.
  2. Back in the app, type the code in Six-digit code. Your phone may fill it in for you.
  3. Tap Continue.
Enter the code we sent, saying the code went to the email address if the hospital has it and works for 10 minutes.
Enter the code we sent, saying the code went to the email address if the hospital has it and works for 10 minutes. Demonstration using fictional patient records.

If the code has not come, or more than 10 minutes have passed, tap Send a new code. The app says a new code is on its way; use the newest one.

Enter the code we sent, saying a new code is on its way and to use the newest one.
Enter the code we sent, saying a new code is on its way and to use the newest one. Demonstration using fictional patient records.

What to expect

When the hospital has linked more than one person's records to you, such as your own and a child's, the app asks Whose records do you want to see? Tap a name to open that person's Home screen.

The app says it has sent a code if the hospital has that address. If no code arrives, check your spam folder, then check with reception which email address they hold for you.

Still stuck? Email support@riz.care and say which screen you are on.