RizCare is on Google Play. Get RizCare for Practices for your team and RizCare for your patients.

RizCareRizCareCare, better organised.
Sign inBook a demo
Menu

Withdraw someone's portal access

See who reads a patient's records online, and stop one of them reading them, with the reason.

Where
Practice portal
Who can do this
Administrator, Doctor, Midwife, Nurse, Reception and Staff

Everyone who reads a patient's records on the patient portal is listed on the chart. Withdraw access when a patient asks, or when a parent should no longer read a child's records.

Steps

  1. Open the patient's chart and choose the Patient portal tab. Who reads these records online lists each reader, who they are to the patient and since when.
The Patient portal tab for Folasade Ogunbiyi: she reads her own records since today, Give access with a code, and her signed note and instructions under Shared with the patient.
The Patient portal tab for Folasade Ogunbiyi: she reads her own records since today, Give access with a code, and her signed note and instructions under Shared with the patient. Demonstration using fictional patient records.
  1. Choose Withdraw access beside the reader.
  2. Type Why access is being withdrawn.
Withdraw Folasade Ogunbiyi's access? The reader stops seeing the records at once, and a reason is typed below.
Withdraw Folasade Ogunbiyi's access? The reader stops seeing the records at once, and a reason is typed below. Demonstration using fictional patient records.
  1. Choose Withdraw access.

What to expect

They stop seeing the patient's records at once. Their account stays, with any other patients they read. The reader moves to a list of access that has ended, marked Withdrawn by the practice, and the activity trail keeps your reason.

Nobody reads Tomiwa Ogunbiyi's records online yet, and Folasade Ogunbiyi listed below as Withdrawn by the practice, Ended.
Nobody reads Tomiwa Ogunbiyi's records online yet, and Folasade Ogunbiyi listed below as Withdrawn by the practice, Ended. Demonstration using fictional patient records.

To let them read the records again, give them a new code.

Still stuck? Email support@riz.care and say which screen you are on.