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Ask for a new password

Ask for a link to set a new password when you have forgotten yours.

Where
Practice portal
Who can do this
Administrator, Billing, Doctor, Midwife, Nurse, Reception and Staff

If you have forgotten your password, ask for a link from the sign-in screen. It goes to the email address on your account.

Before you start

Your account needs an email address on it. You can set one in Settings > Email about your work while you can still sign in.

Steps

  1. On the sign-in screen, choose I have lost my password.
  2. Type your Sign-in name.
Getting a new password, with a sign-in name typed in and the Send me a link button.
Getting a new password, with a sign-in name typed in and the Send me a link button. Demonstration using fictional patient records.
  1. Choose Send me a link.

What to expect

RizCare says Check the address on your account. If the account has an address, a link is on its way. It lasts an hour and works once.

Check the address on your account: a link is on its way if the account has an address, and If nothing arrives, check your spam folder, then ask an administrator at your practice to send you another link.
Check the address on your account: a link is on its way if the account has an address, and If nothing arrives, check your spam folder, then ask an administrator at your practice to send you another link. Demonstration using fictional patient records.

Follow the link in the email to set a new password. If nothing arrives, ask an administrator at your practice to send you a link. Setting a new password ends every session on your account, at every practice you work at.

Still stuck? Email support@riz.care and say which screen you are on.