Email a colleague who has forgotten their password a link to choose a new one, from their row on Team.
Where
Practice portal
Who can do this
Administrator
Nobody at the practice chooses a colleague's password for them. When a colleague has forgotten theirs, send them a link and they choose a new one.
Steps
Choose Team on the left.
Choose Change access beside the colleague.
Under A new password, choose Send a password link.
Choose Send the link.
Send Grace Okafor a link to set a new password? Her current password keeps working until she uses the link, which lasts an hour and works once. Demonstration using fictional patient records.
What to expect
A new password says the link is on its way to the email address on their account. You do not see the link. Their current password keeps working until they use it, and the activity trail records that you sent it.
A new password: a link is on its way to the email address on Grace Okafor's account, it lasts an hour, and Send another link. Demonstration using fictional patient records.
The link lasts an hour and works once. Send another link sends a new one, and the earlier link stops working.
A new password for Sarah Ibrahim: there is no email address on this account, so invite them again with their email address and close this account once they have joined. Demonstration using fictional patient records.
