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Set a new password from the emailed link

Follow the link in the email to choose a new password, whether you asked for it or an administrator sent it.

Where
Practice portal
Who can do this
Administrator, Billing, Doctor, Midwife, Nurse, Reception and Staff

A link to set a new password comes by email when you ask for one on the sign-in screen, or when an administrator at your practice sends you one.

Steps

  1. Open the email and follow the link. RizCare opens Choose a new password.
  2. Type your New password, at least 14 characters.
Choose a new password, with a new password typed in, At least 14 characters, and the Set my new password button.
Choose a new password, with a new password typed in, At least 14 characters, and the Set my new password button. Demonstration using fictional patient records.
  1. Choose Set my new password.

What to expect

RizCare says Your password is changed. Choose Sign in and sign in with it.

Your password is changed: sign in with it, you have been signed out everywhere else, and the Sign in button.
Your password is changed: sign in with it, you have been signed out everywhere else, and the Sign in button. Demonstration using fictional patient records.

Setting it signs you out everywhere, at every practice you work at. A computer already set up for your account still opens with the password it was set up with.

Still stuck? Email support@riz.care and say which screen you are on.