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Turn on appointment reminders

Email patients a reminder before each booked appointment, and choose how long before.

Where
Practice portal
Who can do this
Administrator

A reminder is an email to a patient before a booked appointment. It goes only to patients who agreed to reminders and have an email address on their record.

Steps

  1. Choose Settings on the left, then Appointment reminders.
  2. Turn on Appointment reminders.
  3. Under How long before the appointment, choose 2 hours, 12 hours, 1 day or 2 days.
Appointment reminders switched on, 1 day before chosen, and who gets one, what it says and how often.
Appointment reminders switched on, 1 day before chosen, and who gets one, what it says and how often. Demonstration using fictional patient records.

What to expect

Each patient who agreed gets one reminder for each appointment. It gives the practice's name, the clinician's name, the day and the time, and asks them to call or come in to change it. It never says why the patient is coming.

Whether a patient agreed is recorded when they are registered, with Agrees to appointment reminders, and can be changed with Correct registration details.

  • Book an appointmentBook a registered patient in with a clinician on a day and time, with the reason for the visit.
  • Register a new patientAdd a new patient with their folder number, date of birth and contact details, and open their chart.
  • Set up the patient portalTurn the patient portal on, find the hospital code, and choose how long patients stay signed in on the app.

Still stuck? Email support@riz.care and say which screen you are on.