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Add a colleague to a conversation

Put a colleague on a patient's conversation, so they are told of new messages and can answer.

Where
Practice portal
Who can do this
Administrator, Billing, Doctor, Midwife, Nurse, Reception and Staff

When a patient asks something another colleague should answer, such as a question about a bill, add that colleague to the conversation.

Steps

  1. Open the conversation from Messages.
  2. Choose Add a colleague.
  3. Choose the colleague.
Add a colleague, listing the colleagues who can be put on Folasade Ogunbiyi's conversation.
Add a colleague, listing the colleagues who can be put on Folasade Ogunbiyi's conversation. Demonstration using fictional patient records.

What to expect

The colleague's name joins On this conversation, at the head of the conversation. Everybody on a conversation is told when a new message is written in it.

Anybody who can read patients can open a conversation they are not on. It says You are reading this without being on it, and writing in it, or Join this conversation, puts them on it.

  • Write to a patientRead and answer a patient's messages, or start a conversation with a patient, from Messages.
  • See your notificationsRead what the practice tells you about your own work, and mark it as read.
  • Find an invoiceSee every invoice, newest first, with the money received today and what is still outstanding.

Still stuck? Email support@riz.care and say which screen you are on.