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Record that a booked patient has arrived

Mark a booked patient as arrived, which opens their visit and puts them in the building.

Where
Practice portal
Who can do this
Administrator, Doctor, Midwife, Nurse, Reception and Staff

When a patient with an appointment reaches the desk, record their arrival from the diary. Their visit opens and they join the list of people in the building.

Steps

  1. Choose Appointments on the left, and choose today.
  2. Choose the patient's booking in the diary.
  3. In This appointment, choose They have arrived.
  4. Read the confirmation, then choose They have arrived again.
The Record their arrival? dialog, with They have arrived and Keep the diary unchanged.
The Record their arrival? dialog, with They have arrived and Keep the diary unchanged. Demonstration using fictional patient records.

What to expect

The booking shows Arrived, and Open the visit takes you straight to the visit that was opened. The patient appears on the dashboard under In the building, waiting to be seen.

For a patient who comes in without a booking, open a visit from their chart instead.

Still stuck? Email support@riz.care and say which screen you are on.