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Move or cancel an appointment

Move a booking to another time, or cancel it with the reason, from the diary.

Where
Practice portal
Who can do this
Administrator, Doctor, Midwife, Nurse, Reception and Staff

When a patient calls to change their appointment, move it. When they cannot come at all, cancel it and say why.

Steps

To move a booking:

  1. Choose Appointments on the left, and choose the day of the booking.
  2. Choose the booking in the diary.
  3. In This appointment, choose Move it.
  4. Change the time in Start time · 24-hour, HH:MM, or the day.
Move this appointment, with the start time changed to 14:00.
Move this appointment, with the start time changed to 14:00. Demonstration using fictional patient records.
  1. Choose Move it.

To cancel a booking:

  1. Choose the booking in the diary.
  2. In This appointment, choose Cancel it.
  3. Say why in Why it is being cancelled.
Cancel this appointment? with the reason: she called to say she is travelling that day.
Cancel this appointment? with the reason: she called to say she is travelling that day. Demonstration using fictional patient records.
  1. Choose Cancel the appointment.

What to expect

A moved booking shows at its new time. A cancelled booking stays in the diary marked Cancelled, with the reason, so the desk can see what happened to it.

Give it to somebody else in the same place moves a booking to another clinician.

Still stuck? Email support@riz.care and say which screen you are on.