Library topic
Register a returning patient without opening a second file, keep paper folders findable, handle a record request and log what reception tried.
Printable template
Record a possible patient-record mismatch without merging files or guessing an identity, with evidence, an assigned reviewer and a documented resolution.
For reception staff and the person responsible for patient record identity
Printable template
Print a reception form that keeps patient identity, folder references, contact details and guardian information distinct, with guidance for uncertain details.
For receptionists registering new patients or checking returning records
Distinguish the person receiving care, a particular hospital visit and the folder reference used to find their record, with a simple returning-patient example.
Find the existing patient, check which attendance the team needs and open the returning visit through the hospital routine without duplicating identity.
Preserve uncertain handwriting and missing context in an older folder without guessing, and give the responsible reviewer a clear route to resolve the gap.