During an outage, the work should wait, and stay visible.
Ask whether the team can tell what is saved on this device, what was handed to another device and what the practice has accepted.
Guide · Reviewed 2026-09-24
Before the connection drops
Enrol the devices the practice uses, open them regularly so they hold the records the team needs, and make sure staff can tell work saved on a device from work the practice has accepted.
During the outage
The device should keep the records it holds on screen, let each colleague record the work they are allowed to do and show plainly that it is saved here. It should never suggest that another device or the practice already has the change.
After the connection returns
The work is sent. Anything that needs checking stays visible, with its history. The practice still needs a connection to share work, and a plan for backups.
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