Delete your RizCare account
You can delete your account from the app in a few taps. That removes your name, phone number and email from your account and signs you out. Your hospital keeps your medical record and your bills, because the hospital is in charge of them.
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How do I delete my account in the app?
In short: open the You tab, tap Delete account, then confirm.
- Open the RizCare app and sign in.
- Go to the You tab.
- Tap Delete account.
- Read what will be removed and what your hospital keeps, then tap Delete account again to confirm.
The app signs you out and goes back to the start. If you use the patient portal in a web browser, the same button is on your account page there.
What is removed?
In short: your sign-in and contact details on the app.
Deleting your account removes your name, phone number and email address from your RizCare account and ends your access to every record you could open with it, including those of anyone you look after. Your sign-in on every phone and browser ends at once. This cannot be undone. To use the app again, ask your hospital for a new code, and you will start with a new account.
We keep a note that the account was deleted and when, without your name or contact details, so the hospital can see what happened to it.
What does my hospital keep?
In short: your medical record and your bills.
Your hospital is in charge of your medical record, so deleting your app account does not delete it. Your hospital keeps your notes, results, prescriptions, appointments, bills and payments, and any messages you sent it through the app.
You can ask your hospital about your record and your bills at any time, including for a copy or to correct something that is wrong. Our privacy policy explains the rights you have and how we help your hospital answer.
I no longer have the app. How do I ask?
In short: email us from the address on your account, or ask your hospital.
Email support@riz.care from the email address on your account, with the name of your hospital, and ask us to delete your account. If you signed in with a phone number instead, include that number and tell us which hospital you use. We may ask you to confirm it is you before we delete anything, so nobody can delete someone else's account.
You can also ask at your hospital's reception. The hospital can end your access to the app straight away and pass your request to us.
We will reply to tell you when your account has been deleted.